COSTS

With effect from the 1 March 2010 part of the Solicitors Code of Conduct 2007 changes.

The changes arise out of the repeal  of the Solicitors ( Non- Contentious Business) Remuneration Order 1994 that set out a clients rights  to challenge a bill.

As a result of this change we are obliged to to provide you with the following information:-

If you are a client and are unhappy with the way in which your case is handled you have the right to make a complaint and in doing so should have regard to the firms complaints procedure.  That procedure extends to issues over costs and clients should note:-

• you are entitled to complain about a bill if you are unhappy with the amount;
• you may also have a right to object to the bill by making a complaint to the Legal Complaints Service (or the Office for Legal Complaints) and/or by applying to the court for an assessment of the bill under Part lll of the Solicitors' Act 1974; and
• if all or part of the bill remains unpaid we may be entitled to charge interest.

Full details of our complaints procedure can be found in our standard terms and conditions that are provided to clients at the commencement of the retainer. For a further copy please contact us on 02380 600661.